LEGAL

Last Updated: December 2024

1. Introduction

Welcome to LetParley SRL ("Company," "we," "our," or "us"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

2. Information We Collect

2.1 Personal Information

• Account information (name, email address, phone number)
• Business information (company name, industry, role)
• Contact information for communication purposes
• Payment and billing information
• Communication preferences

2.2 Usage Data

• Platform interaction data and feature usage patterns
• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)
• Performance and error data for service improvement

2.3 Communication Content

• Messages and conversations within the platform
• Customer communications processed through our services
• Feedback and support inquiries

3. How We Use Your Information

3.1 Service Delivery

• Provide, maintain, and improve our platform
• Process transactions and send related information
• Enable communication features and integrations
• Provide customer support and respond to inquiries

3.2 AI and Automation

• Train and improve our AI models to enhance service quality
• Automate customer interactions as requested
• Generate insights and analytics for users
• Personalize user experience and recommendations

3.3 Business Operations

• Analyze usage patterns to improve our services
• Detect, prevent, and address technical issues
• Protect against fraudulent or unauthorized activity
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on:

• Contract Performance: Processing necessary to fulfill our service agreement
• Legitimate Interests: Improving our services and protecting our platform
• Consent: Where you have provided explicit consent
• Legal Compliance: Meeting regulatory requirements

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share information with trusted partners who assist in:

• Payment processing and billing
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support services

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Enforce our terms and agreements
• Protect our rights, privacy, safety, or property
• Respond to emergency situations

6. Data Security

We implement comprehensive security measures including:

• End-to-end encryption for sensitive data transmission
• Secure data storage with industry-standard protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods are determined by:

• Active account status and service requirements
• Legal and regulatory obligations
• Dispute resolution needs
• Legitimate business purposes

8. Your Rights

8.1 Access and Portability

You have the right to request a copy of your personal data in a portable format.

8.2 Correction and Deletion

You may request correction of inaccurate data or deletion of your personal information.

8.3 Objection and Restriction

You may object to certain processing activities or request restriction of processing.

8.4 Consent Withdrawal

Where processing is based on consent, you may withdraw consent at any time.

8.5 CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for transfers outside the EEA.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can manage cookie preferences through your browser settings.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification and update the "Last Updated" date.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at: